Home » It Services Costs, Metrics, Benchmarking and Marketing by Anthony Tardugno
It Services Costs, Metrics, Benchmarking and Marketing Anthony Tardugno

It Services Costs, Metrics, Benchmarking and Marketing

Anthony Tardugno

Published March 10th 2000
ISBN : 9780130191953
Hardcover
208 pages
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 About the Book 

A guide to satisfying consumers of a companys IT services and building loyalty. Reveals how to establish processes, service and cost models, and performance measurements, and how to transform goals into reality. Links goal-setting, processMoreA guide to satisfying consumers of a companys IT services and building loyalty. Reveals how to establish processes, service and cost models, and performance measurements, and how to transform goals into reality. Links goal-setting, process development, and metrics to the goals of the enterprise, and gives advice on gaining buy-in from management, internal customers, and external suppliers. Applicable to both in-house and outsourced operations. Tardugno is manager of site manufacturing information technology at a division of Xerox.